Thank you for contacting us. For us to better assist you, please reach out to our technical support by phone at 1.888.565.3219 or 604.930.9300 or by email at Wexxar.Service@promachbuilt.com or Wexxar.Parts@promachbuilt.com along with your machine model and serial number. One of our tech support reps will be glad to answer any questions you may have.